Terms of service

Living01 is a search and booking platform. We help you find Hong Kong service businesses and book them online.

We are not the service provider. Haircuts, nails, repairs, cleaning — those are provided by the businesses themselves. Quality, price, scheduling and after-service are the business's responsibility.

When you book, the contract is between you and the business, not with Living01. Our job is to pass your booking on accurately and to keep you informed.

Cancellation and rescheduling follow each business's own policy (for example, 'cancel up to 24 hours before'). After that window you need to call them directly. The booking page and confirmation email both state it.

Please use your real name and phone number. With false details the business cannot reach you, and the booking will usually be cancelled.

Don't book appointments you don't intend to keep. Accounts that repeatedly no-show may lose online booking — every no-show is a real loss to the business.

Reviews must be based on your own genuine experience. No defamatory, abusive or fabricated content. Businesses may reply publicly.

We will not delete a genuine negative review because a business dislikes it — but we do remove content that is clearly fake, promotional or unlawful.

You must make sure the details you register are true and accurate, and that you are authorised to act for the business.

Free directory listings may be compiled from public sources. Once you claim a listing, you control its content entirely.

You can ask for your listing to be removed at any time.

The free directory plan costs nothing and includes online booking — we take no commission and charge nothing per booking.

Paid plans (Standard, Premium) are billed in advance monthly or yearly and renew automatically until you cancel. Prices are shown on the pricing page and in your dashboard.

Payments are handled by Paddle as our Merchant of Record — legally, Paddle invoices and charges you. Your invoices, payment method and cancellation link are in the receipt email Paddle sends you.

Cancelling: you may cancel at any time. You keep access until the end of the period you've paid for, then drop back to the free directory plan. Your listing does not disappear and your booking history is not lost.

Price changes: we will give at least 30 days' notice, and any increase applies only from your next renewal date.

Subscriptions are prepaid, and periods already used are generally non-refundable.

However, if a fault on our side left you entirely unable to use the paid features during a period you paid for, contact us within 14 days and we will refund the unused days pro rata. This is our own commitment and does not affect your rights under Hong Kong law.

Refunds are returned through Paddle to your original payment method.

We make reasonable efforts to keep the platform running, but we do not guarantee it will never be unavailable or error-free. We will give notice of planned maintenance where we can.

We may suspend or terminate accounts involved in fraud, abuse, or harm to other users or businesses.

To the extent permitted by law, Living01 is not liable for services provided by businesses, or for indirect losses arising from use of the platform.

Our total liability to you is limited to the amount you actually paid us for the platform in the 12 months before the event.

Nothing here limits liability that cannot be excluded by law.

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the Hong Kong courts have exclusive jurisdiction.

If the terms change materially we will update the date on this page and show a notice on the site.